Terms & Conditions

Website information is not medical advice

Content on the Website, including service descriptions and blog articles, is provided for general educational purposes only. It is not a substitute for professional diagnosis, treatment or advice, and it should not be relied on to make decisions about your health. Always speak with a qualified healthcare provider about your individual situation.

Not for emergencies

The Website, its forms and our general phone and email lines are not intended for emergencies. If you are experiencing a mental health crisis or thinking about harming yourself or others, call or text 988 (Suicide & Crisis Lifeline), dial 911 or go to the nearest emergency room.

No provider–patient relationship through the Website

Using the Website, submitting a form or contacting us does not create a provider–patient relationship. A provider–patient relationship begins only after you complete our intake process and attend an initial appointment with one of our clinicians. Submitting a request does not guarantee an appointment, a particular clinician or any specific treatment. All treatment decisions are made by your clinician based on a clinical evaluation.

Eligibility and telehealth

• We provide care to patients aged 10 and older. Requests for patients under 18 must be submitted by a parent or legal guardian.
• Our clinicians are licensed in Texas, Washington and Maryland. For telehealth visits, you must be physically located in one of these states at the time of your appointment.
• In-person visits are available at our Dallas, Texas office. Telehealth may not be appropriate for every situation, and your clinician may recommend an in-person visit.

Appointments, cancellations and payment

• Online scheduling is provided through Tebra, a third-party platform with its own terms of use and privacy policy.
• Please give at least 24 hours' notice to cancel or reschedule an appointment so the time can be offered to another patient.
• You are responsible for confirming your insurance coverage and for any copayments, deductibles or self-pay fees. Insurance plans listed on the Website are provided for convenience and do not guarantee coverage for a particular service.

Acceptable use

When using the Website, you agree not to:

• Provide false or misleading information, or submit information on behalf of someone without their authorization.
• Use the Website for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorized access to the Website, its systems or any accounts.
• Interfere with the Website's operation, including by sending spam or automated requests.

Intellectual property

The Website and its content, including text, graphics, logos and design, are owned by or licensed to LIM Behavioral Health and are protected by intellectual property laws. You may view and print content for personal, non-commercial use. Any other use requires our prior written permission. Insurance carrier names and logos belong to their respective owners.

Third-party links

The Website contains links to third-party websites and services, such as our scheduling platform and social media pages. We are not responsible for the content, policies or practices of those third parties, and your use of them is at your own risk.

Disclaimers

The Website is provided "as is" and "as available." While we work to keep information accurate and up to date, we make no warranties, express or implied, that the Website will be uninterrupted, error-free or free of harmful components, or that its content is complete or current.

Limitation of liability

To the fullest extent permitted by law, LIM Behavioral Health and its clinicians, staff and affiliates will not be liable for any indirect, incidental, special or consequential damages arising from your use of, or inability to use, the Website. This limitation does not apply to the professional care you receive as a patient, which is governed by applicable law and professional standards.

Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use and protect your information.

Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Any dispute relating to the Website will be brought in the state or federal courts located in Dallas County, Texas, unless applicable law requires otherwise.

Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Continued use of the Website after changes are posted means you accept the updated Terms.

Contact us

If you have questions about our Terms & Conditions or would like to make a request, please contact us:

See also our Privacy Policy.