Privacy Policy

Information we collect

We collect information you choose to provide and limited information collected automatically when you visit the Website.

• Contact form: your name, phone number, email address and message.
• Appointment request form: the patient's name, phone number, email address, the service of interest, state of residence, preferred appointment type and any additional details you choose to share.
• Communications: information you share when you call, email or otherwise contact us.
• Technical information: basic data your browser sends automatically, such as IP address, browser type, device type, pages visited and the date and time of your visit. This information is used for security, troubleshooting and to understand how the Website is used.

Please do not include detailed medical history or other sensitive health information in website forms. Our team will collect the information needed for your care through secure intake processes once you are scheduled.

How we use information

• To respond to your questions and appointment requests.
• To schedule appointments, verify insurance and send intake paperwork.
• To operate, maintain and secure the Website and prevent spam or misuse.
• To improve our Website, services and communications.
• To comply with legal, regulatory and professional obligations.

We do not sell your personal information, and we do not use the health information you submit through our forms for advertising.

How we share information

We share information only as needed to provide our services or as permitted by law:

• Service providers: trusted vendors who help us operate the Website, deliver email and manage scheduling, such as our website hosting provider and our online scheduling platform (Tebra). These providers may use information only to perform services for us.
• Your care team: clinicians and staff at LIM Behavioral Health who need the information to respond to you or provide care.
• Legal requirements: when required by law, subpoena or court order, or to protect the rights, safety and property of our patients, staff or others.
• Business transfers: in connection with a merger, acquisition or sale of assets, subject to the protections in this policy.

Cookies and analytics

The Website uses only the cookies and similar technologies needed for it to function and stay secure. We may use analytics or advertising tools, such as Google Analytics or Google Ads, to understand how visitors find and use the Website and to measure the performance of our advertising. These tools may collect technical information such as pages visited and device type.

We do not use the health information you submit through our forms for advertising, and we do not use health-related information to target advertising to you. You can control cookies through your browser settings, and you can manage Google advertising preferences at adssettings.google.com.

Third-party websites

The Website links to third-party services, including our online scheduling platform (Tebra) and social media pages. Information you provide on those services is governed by their own privacy policies, and we encourage you to review them.

How we protect information

We use reasonable administrative, technical and physical safeguards to protect information, including encrypted (HTTPS) connections, access controls limited to authorized staff, and secure storage. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

How long we keep information

We keep information submitted through the Website only as long as needed to respond to you, schedule care and meet our legal and business obligations, after which it is deleted or de-identified. Information that becomes part of a patient's medical record is retained as required by applicable law.

Your choices and rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete information submitted through the Website, subject to legal and record-keeping requirements.
• Withdraw consent you previously gave, where processing is based on consent.

Washington residents may have additional rights over consumer health data under the Washington My Health My Data Act, and residents of other states may have rights under their own state laws. To make a request, contact us using the details below. We will verify your identity before responding and will not discriminate against you for exercising your rights.

Minors

We provide care for patients aged 10 and older. The Website is intended for adults; if you are seeking care for someone under 18, a parent or legal guardian should submit the request on their behalf. We do not knowingly collect personal information directly from children under 13 through the Website.

Emergencies

Website forms are not monitored around the clock and must not be used for emergencies. If you are in crisis, call or text 988 (Suicide & Crisis Lifeline) or dial 911.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Significant changes will be highlighted on the Website.

Contact us

If you have questions about our Privacy Policy or would like to make a request, please contact us:

See also our Terms & Conditions.